Frequently Asked Questions

When is the conference?

August 10-13, 2020. The conference ends at 11:30 a.m. on Thursday, August 13th.

How do I register?

Visit to register.

Do you offer a group registration rate?

The conference does not offer a group registration rate. The only discounted rate offered is the early-registration rate of $600.

Can I register on-site?

Yes. This year, you will have the opportunity to pay the early registration of $600 on-site. 

Do I need to book my own hotel?

Yes. Hotel reservations are NOT included in the cost of registration. Attendees are responsible for that process. Hotel links will be emailed to registered attendees only. 

How do I pay?

You can pay via credit card or check. You can pay via credit card when you register, or you can indicate that you will pay via check. Please visit the fees page for more information on payment options.

Can I submit a purchase order?

Yes. A purchase order is a promise of payment. While you may attend the conference with only a purchase order on file, it will not change the balance due for any registrant. Participants using a purchase order will be billed for full conference fees either upon receipt of the PO or immediately following the conference. Payment must be made within 30 days of the last day of the conference. Those with a balance due after the deadline will be subject to a monthly billing fee of $25.00. Any individual who attends the conference by using a purchase order is liable for all fees and will be personally invoiced if appropriate billing information is not provided during registration, or if payment is not received within 30 days of the last day of the Conference.
Click here for more information on payment methods. 

Are scholarships available?

Visit for application.

If I need to cancel my registration, will I get a refund?

How do I cancel my registration?

Should you need to cancel your registration for the conference, you may do so with your confirmation number (on your confirmation email) by re-entering the online registration process. Don't forget to cancel your hotel and travel reservations as well to avoid penalties from these sources.

What about the current Coronavirus (COVID-19) outbreak?

CACC continues to monitor this situation closely and will be in communication with local, state, and federal agencies to plan for a safe event for our attendees, speakers and sponsors. 

 As updates regarding the COVID-19 outbreak are made, CACC will continue to evaluate the impact of travel restrictions on our attendees and communicate any changes in policy as soon as possible. 

To stay up-to-date on COVID-19 in Dallas County, please visit Dallas County Health & Human Services: 

To review CACC’s registration cancellation policy, click here.

How do I substitute someone in my place?

Please contact the conference team to substitute someone in your place. You can substitute someone free of charge instead of incurring the $50 cancellation fee.

Can I register for individual workshops?

There is no advance selection for specific workshops (excluding computer labs). Every attendee has the same opportunity to attend sessions on a first-come, first-served basis. Once that session reaches capacity, attendees may choose another session during the time frame.

Registration for computer labs will open late June. All registered attendees will receive an email when this registration process opens. Visit the lab registration page for information on registering for labs.

What is included in the cost of my registration? What about meals?

The registration fee covers your entrance to all workshops, case studies, and computer labs (pre-registration is required for computer labs only). It also includes light continental breakfast Monday-Thursday mornings, snacks during the afternoon break, and light bites and beverages during the Wednesday Conference Networking Event. Additionally, CEU fees, use of the mobile app, and all handouts are included in the cost of registration.

Dinner on Monday and Tuesday, lunch each day, and hotel and travel fees are NOT included in the cost of registration.

Are vegetarian/gluten free food options available?

There will be limited vegetarian/gluten free options for breakfast and snacks during breaks. Please bring snacks if you have specific dietary needs.

What’s the dress code?

The dress code is business casual. Please dress appropriately, and keep in mind that the host hotel is often very cold. You will want to bring clothes to keep warm despite the 100-degree weather outside!

How do I access handouts?

Handouts are available through the Eventscribe website.

Will there be transportation from off-site hotels to the Sheraton Conference Center?

Bus transportation is limited to the off-site hotels designated. Do not book your hotel until you review the list. The conference team will post and send out transportation information prior to the conference.

Can I bring my children? My spouse?

Yes, you may, however spouses and children are not permitted to attend any workshops. You are responsible for providing child care for your child(ren) each day of the conference. If children are left unattended, you will be asked to stay with your children until you can find care. Conference staff is not responsible for finding your child care. Click here for information on activities your spouse and children can enjoy in Dallas.

Do I have to sign in for CEUs every day?

Yes. Click here for more information on continuing education.

How do I get my CEUs?

On the last day of the conference, you will be sent an email with a link to a survey. Once you take the survey, you will be sent another email with a link to your certificate. All attendees are responsible for turning in their own hours for the conference. Course may be submitted for TCOLE credit.

How many continuing education hours will I get?

23.75 hours

What can I do in Dallas?

Click here for information on activities and restaurants in Dallas!